Cancellation Policy – Jewel Safaris

Before confirming any trip with Jewel Safaris, Please read these Terms and Conditions carefully as they set out our respective obligations and form the base of your contract with us.

In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date), and “we” and “us” means Jewel Safaris.

These terms are revised from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid. Conditions in Africa are not the same as those in developed countries and standards of service, medical facilities, safety, and security may often be lower than those in your home countries. Please note that it is the laws and regulations of the country in which services are provided which apply to your holiday arrangements and not those of your home country.

When You Cancel

Should you be forced to call off the safari, you must inform us in writing. A cancellation is inefficient until we get a copy of your written notice. In order to cover our estimated loss caused by your cancellation and as we may be unable to resell your holiday, cancellation fees will be charged per person as follows:

Period before departure Cancellation charge (as a percentage of total Tour price paid where applicable)

When You Cancel

Irregularly we have to cancel confirmed bookings. We always try to avoid canceling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with all due care.

If we cancel your holiday (except where you have failed to make the payment or as a result of force  majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. However, it’s important to note that all our discounted / promotional tours are NOT refundable but can be rescheduled to a future date when space is available.

Also, note that you are entitled to a full refund of all monies you have paid to us save that paid for gorilla permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this section, we shall have no additional charge to you. We are sorry we cannot pay any expenses and losses incurred as a result of any cancellation.

Cancellation Policy

Cancellations received will be subject to the following forfeit of tour cost:

  • 101 days and above 20%
  • 61-100 days 30% of the safari cost
  • 46-60 days 50% of the safari cost
  • 16-45 days 80% of the safari cost
  • 0-15 days 100% of the safari cost

However, it’s important to note that, where a client has negotiated and obtained a discount, that safari does not qualify for a cash refund but a reschedule, and the company is required to inform the client in writing.

Where there is a booking for a couple or more than one person, the principal account holder is referred to as the person who made the reservation, and any form of cancellation issues or reschedules, the principal safari holder should inform the company in writing

– Gorilla permits and air tickets are 100% non-refundable.

– There will be no refund for any unused services, late arrival, or no-show of any of the members of the tour.

  • There is no refund of any unused portion of your safari once inaugurated.

Importantly to note is; Gorilla Permits in Uganda & Rwanda are not refundable when already booked, as this is the policy of Uganda Wildlife Authority.


My advancement of a deposit to Jewel Safaris declares that I have fully read and understood the contents of the Terms and Conditions, especially those regarding cancellation and refund policies, the responsibility borne by trip participants, and limitation of liability. On the advance of a deposit to Jewel Safaris, the depositor, his or her family, and beneficiary agree to be bound by the above Terms and Conditions.


We do accommodate our clients in elegant and unique hotels/Lodges/Camps which are attractive with good facilities, hot water, friendly staff, and reasonable prices. We request all our clients in advance to advise if they have any dietary requirements in advance. We reserve the right to alternate equivalent or superior hotels.


If you have any complaint, it should be reported immediately to the Safari Manager and the supplier. They will do their best to help you. If you are not satisfied, you should submit a written report to the Manager/Supplier as soon as possible after the incident and it should not be later than 20 days after completing your holiday. This will allow us to investigate fully. Unfortunately, we can not accept any complaint not notified in accordance with this procedure.


The information, descriptions, and opinions given by us in respect of itineraries, national parks, gorilla permits, animal sightings, accommodation, and security are given in good faith, based on the newest information existing. Care has been taken to ensure the truthfulness of the information provided. We cannot accept any responsibility for any mistakes or omissions caused by issues past our control.

Kindly note that full payment is required for bookings made within four weeks of departure.

FORCED Cancellation

We regret we cannot compensate where the proper performance of our duty is affected by an incident which we or the supplier of the service(s) in question could not, even with all due care, anticipate or avoid. Such events may include war, terrorist activity, unexpected government acts, riots, civil strife, natural disaster, border closures, industrial disputes, fire, road closures, pilferage, epidemics, quarantines, land and air travel, extreme weather conditions, and other similar incidents beyond our capability to manage.

Depending on the itinerary you have selected, some activities carry with them the intrinsic risk of personal injury. These activities include;

Gorilla tracking, White water rafting, Chimpanzee tracking, Walking tours, canoe/boat rides, and Mountaineering. However, you must understand that such involvement in the above activities will be at your own risk and that we assume no responsibility for your safety.


As soon as the payment has been received, your gorilla permits are purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. However, the chances of seeing them are 99%.

Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being canceled, whether it is the closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client.


Upon booking your safari, you must confirm that you are in agreement with our terms and conditions and pay the appropriate deposit of 50% of the total price including the fees for the Gorilla permits. The balance should be paid before the start of the safari. Kindly note that full payment is required for bookings made within weeks of the departure.


It is a requirement when booking your holiday that you arrange personal travel insurance which is relevant and effective. Persons not fit for long trips due to heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness are advised not to participate in such rigorous travel programs. The insurance should cover death, injury, theft of the clients’ personal property, and medical expenses. Activities with greater risk such as White-water rafting and Mountaineering should be covered.


All personal belongings and baggage are at the passenger’s own risk.


We strongly criticize the collecting of any specimen from the natural world. Our safaris provide the chance to watch and photograph wildlife only, not to disturb it ‘take nothing but photographs and leave nothing but your footsteps’.


We reserve the right to take photographic images of individual participants to use for the commercial promotion of our safaris. Any Tour member/leader who wishes that his/her picture not be used is asked to identify him/herself to the tour guide at the start of the tour.


Our safari prices include the cost of the gorilla trek and permit @$700 each, All accommodation, All ground transportation in private 4WD vehicles, Full- time experienced safari guide (English speaking) and his associated expenses, All meals (except where B&B is denoted), Water and snacks in the vehicle, Entrances fees in National Parks, ranger guide fee, Chimpanzee tracking, boat/canoe rides, All applicable taxes, and administration. BUT it EXCLUDES, International flights, Any items of personal nature i.e. drinks, laundry, telephone, souvenirs, visa fees porters at the gorilla trek, Travel / medical insurance, Gratuities for Guide/driver/hotel staff, Any extras not mentioned in the itinerary. Our safari prices are Full board. The company reserves the right to vary the safari services agreed with the client in the event of unpredicted conditions, such as bad weather, disease outbreak, road closures, vehicle condition, security issues. In such cases, option arrangements will be made as situations permit.


There are no set percentages for tips. The local culture believes the level of tips should be at the discretion of the client and any token of appreciation is gladly received. These are our suggestions: About 3-5% in restaurants; at lodges/camps US$ $3-5 per guest for a stay of 1-3 days; for driver/guides US$ $5 – 10 per day per client; for the Head Ranger when gorilla tracking $10 per day per client who shares it out; porters at parks – $10 per day per person; Hotel/lodge baggage porters – $1 to $2 per client per stay. Forest walks – $3 per client.